1. Identity of the company
Guts and Goats Vof
Email: [email protected]
2. About these general terms and conditions
These conditions apply to all orders. Every order implies the explicit acceptance of these sales conditions.
The minimum age to place orders with us is 18 years. If you have not reached the age of 18 yet, we kindly request you to ask your parents or legal guardian to place the order. If we notice an order is being placed by a minor, we retain the right to refuse this order.
3. Placing your order
You may place an order by filling in the order form on the website: Guts and Goats and clicking on the appropriate submission button.
When you place your order, you will receive a confirmation mail. This confirmation us binding the moment we send it to you. If we cannot accept your order, we will try to contact you by phone or email.
Guts and Goats shall not be held liable for any losses incurred as a result of the unavailability of an item.
Our prices include are mentioned in euro, VAT included and shipping costs excluded unless mentioned otherwise.
The prices are valid on the moment of publication, where after they are subject to changes.
Payment can be made in any of the manners specified on the website.
Guts and Goats stays the owner of the goods until you have paid them completely.
6. Right of withdrawal
See “return conditions”
We will deliver the products which are indicated on your order confirmation. Guts and Goats can, in no way, be held responsible for errors made by the customer concerning the delivery or billing address and for eventual late deliveries or the impossiblility to deliver the products ordered, due to that mistake
Title to and risk of loss concerning your products, will pass to you on delivery of the products to the address stated in your order confirmation.
When a product is in stock, it shall be delivered to your delivery address within 2 to 5 workdays. This delivery schedule is an indication and therefore not binding.
If we are not able to deliver within the agreed time, you will be notified before the delivery term expires. If we fail to deliver within the agreed time, you can decide to cancel your order and you will be refunded within 30 days after cancellation.
We cannot be held responsible for consequential damage
We apply the minimum guarantee period of two years for the delivery goods, if the goods do not comply with the order placed. This means that in the event of defects or malfunction of the goods, a free repair or replacement is possible up to two years after delivery.
As far as possible and reasonable, you have the choice between repair or replacement. Only in the event that the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or the termination of the sales agreement.
If the defect or fault becomes apparent within six months of delivery, it will be deemed to have already existed before delivery unless we can prove otherwise. After six months, you yourself will have to prove that the defect was already present at the time of delivery.
9. Force Majeure
In case of “ force majeure” we are not obliged to fulfill our obligations. In that case we can suspend our obligations while the force majeure lasts or we can definitively dissolve the arrangement.
Force majeure is every circumstance beyond our control that prevents the fulfillment of our obligations, either partially or entirely.
Force majeure can be seen as: strikes, fire, business interruption, energy interruption, interruptions in network or connection or used communication systems and/ or the malfunction of our website, late or non-delivery of the suppliers or other engaged third parties.
10. Intellectual property
Our website, logo’s , text, photos, names and in general every communication is protected by intellectual property rights that are with our suppliers or other stakeholders.
11. Settlement of complaints
In case you do have complaints about our services, do not hesitate to contact us via “[email protected]”
We will do everything in our power to treat your complaint within 7 workdays.